sleepowell.in Privacy Notice
Disclaimer: In the event of any discrepancy or conflict,
the English version will prevail over the translation.
Last updated: August 11, 2022.
To see prior version, click here
We know that you care how information about you is used and
shared, and we appreciate your trust that we will do so carefully and sensibly.
This Privacy Notice describes how Sleepowell Seller Services Private Limited
and its affiliates including sleepowell.in, Inc. (collectively “Sleepowell”)
collect and process your personal information through Sleepowell websites,
devices, products, services, online marketplace and applications that reference
this Privacy Notice (together “Sleepowell Services”).By using Sleepowell
Services you agree to our use of your personal information (including sensitive
personal information) in accordance with this Privacy Notice, as may be amended
from time to time by us at our discretion. You also agree and consent to us
collecting, storing, processing, transferring, and sharing your personal
information (including sensitive personal information) with third parties or service
providers for the purposes set out in this Privacy Notice. Personal information
subject to this Privacy Notice will be collected and retained by Sleepowell,
with a registered office at Ground floor 11 Ward, Near Jeen Mata Mandir Doomoli
Khurd, Jhunjhunu, Rajasthan 333516 India.
What Personal Information About
Customers Does Sleepowell Collect?
We collect your personal information in order to provide and
continually improve our products and services. Here are the types of personal
information we collect: Information You Give Us: We receive and store any
information you provide in relation to Sleepowell Services.
Click here to see examples of what we collect. You can choose not to
provide certain information, but then you might not be able to take advantage
of many of our Sleepowell Services. Automatic Information: We
automatically collect and store certain types of information about your use of Sleepowell
Services, including information about your interaction with content and
services available through Sleepowell Services. Like many websites, we use
cookies and other unique identifiers, and we obtain certain types of
information when your web browser or device accesses Sleepowell Services and
other content served by or on behalf of Sleepowell on other websites.
Click here to see examples of what we collect. Information from Other
Sources: We might receive information about you from other sources, such
as updated delivery and address information from our carriers, which we use to
correct our records and deliver your next purchase more easily.
Click here to see additional examples of the information we receive
For What Purposes Does
Sleepowell Use Your Personal Information?
We use your personal information to operate, provide, develop,
and improve the products and services that we offer our customers. These
purposes include: Purchase and delivery of products and services. We use
your personal information to take and fulfill orders, deliver products and
services, process payments, and communicate with you about orders, products and
services, and promotional offers. Provide, troubleshoot, and improve Sleepowell
Services. We use your personal information to provide functionality,
analyze performance, fix errors, and improve the usability and effectiveness of
the Sleepowell Services.
Recommendations and
Personalization
We use your personal information to recommend features,
products, and services that might be of interest to you, identify your
preferences, and personalize your experience with Sleepowell Services. Provide
voice, image and camera services. When you use our voice, image and camera
services, we use your voice input, images, videos, and other personal information
to respond to your requests, provide the requested service to you, and improve
our services. For more information about Sleepowell voice services,
click here. Comply with legal obligations. In certain cases, we
collect and use your personal information to comply with laws. For instance, we
collect from seller’s information regarding place of establishment and bank
account information for identity verification and other purposes. Communicate
with you. We use your personal information to communicate with you in
relation to Sleepowell Services via different channels (e.g., by phone, e-mail,
chat).
Advertising
We use your personal information to display interest-based ads
for features, products, and services that might be of interest to you. We do
not use information that personally identifies you to display interest-based
ads. To learn more, please read our Interest-Based Ads notice.
Fraud Prevention and Credit
Risks
We use personal information to prevent and detect fraud and
abuse in order to protect the security of our customers, Sleepowell, and
others. We may also use scoring methods to assess and manage credit risks.
What about Cookies and Other
Identifiers?
To enable our systems to recognize your browser or device and to
provide and improve Sleepowell Services, we use cookies and other identifiers.
For more information about cookies and how we use them, please read
our Cookies Notice.
Does Sleepowell Share Your
Personal Information?
Information about our customers is an important part of our
business and we are not in the business of selling our customers’ personal
information to others. We share customers’ personal information only as
described below and with sleepowell.in, Inc. and subsidiaries that sleepowell.in,
Inc. controls that either are subject to this Privacy Notice or follow
practices at least as protective as those described in this Privacy Notice.
Transactions involving Third Parties: We make available to you services,
products, applications, or skills provided by third parties for use on or
through Sleepowell Services. For example, the products you order through our
marketplace are from third parties, you can download applications from
third-party application providers from our App Store, and enable third-party
skills through our Sleepowell services. We also offer services or sell product
lines jointly with third-party businesses, such as sellers on the marketplace,
restaurants registered on sleepowell.in, merchants providing mobile recharges and
bill-payment assistance. You can tell when a third party is involved in your
transactions, and we share customers’ personal information related to those
transactions with that third party. Third-Party Service Providers: We
employ other companies and individuals to perform functions on our behalf.
Examples include fulfilling orders for products or services, delivering
packages, sending postal mail and e-mail, removing repetitive information from
customer lists, analyzing data, providing marketing assistance, providing
search results and links (including paid listings and links), processing
payments, transmitting content, scoring, assessing and managing credit risk,
and providing customer service. These third-party service providers have access
to personal information needed to perform their functions, but may not use it
for other purposes. Further, they must process the personal information in
accordance with applicable law. Business Transfers: As we continue to
develop our business, we might sell or buy other businesses or services. In
such transactions, customer information generally is one of the transferred
business assets but remains subject to the promises made in any pre-existing
Privacy Notice (unless, of course, the customer consents otherwise). Also, in
the unlikely event that sleepowell.in, Inc. or Sleepowell Seller Services
Private Limited or any of its affiliates, or substantially all of their assets
are acquired, customer information will of course be one of the transferred
assets. Protection of Sleepowell and Others: We release account and other
personal information when we believe release is appropriate to comply with the
law; enforce or apply our Conditions of Use and other agreements; or
protect the rights, property, or safety of Sleepowell, our users, or others.
This includes exchanging information with other companies and organizations for
fraud protection and credit risk reduction. Other than as set out above, you
will receive notice when personal information about you might be shared with
third parties, and you will have an opportunity to choose not to share the
information.
How Secure Is Information About
Me?
We design our systems with your security and privacy in mind. We
work to protect the security of your personal information during transmission
by using encryption protocols and software. We follow the Payment Card Industry
Data Security Standard (PCI DSS) when handling payment card data. We maintain
physical, electronic, and procedural safeguards in connection with the
collection, storage, processing, and disclosure of personal customer
information. Our security procedures mean that we may occasionally request
proof of identity before we disclose personal information to you. Our devices
offer security features to protect them against unauthorized access and loss of
data. You can control these features and configure them based on your needs.
Click here for more information on how to manage the security
settings of your device. It is important for you to protect against
unauthorized access to your password and to your computers, devices and
applications. Be sure to sign off when finished using a shared computer.
Click here for more information on how to sign off.
What about Advertising?
Third-Party Advertisers and Links to Other Websites: Sleepowell
Services may include third-party advertising and links to other websites and
apps. Third-party advertising partners may collect information about you when
you interact with their content, advertising, and services. For more
information about third-party advertising at Sleepowell, including
interest-based ads, please read our Interest-Based Ads policy. To adjust
your advertising preferences, please go to the Advertising Preferences page.
Use of Third-Party Advertising Services: We provide ad companies with
information that allows them to serve you with more useful and relevant Sleepowell
ads and to measure their effectiveness. We never share your name or other
information that directly identifies you when we do this. Instead, we use an
advertising identifier like a cookie, a device identifier, or a code derived
from applying irreversible cryptography to other information like an email
address. For example, if you have already downloaded one of our apps, we will
share your advertising identifier and data about that event so that you will
not be served an ad to download the app again. Some ad companies also use this
information to serve you relevant ads from other advertisers. You can learn
more about how to opt-out of interest-based advertising by going to
the Advertising Preferences page.
What Information Can I Access?
You can access your information, including your name, address,
payment options, profile information, Prime membership, household settings, and
purchase history in the “Your Account” section of the website or
mobile application. Click here for a list of examples that you can access. To
request access to personal information that is not available through Your
Account you can submit a request here.
What Choices Do I Have?
If you have any questions as to how we collect and use your
personal information, please contact our Grievance Officer. Many of our Sleepowell
Services also include settings that provide you with options as to how your
information is being used As described above, you can always choose not to
provide certain information, but then you might not be able to take advantage
of many of the Sleepowell
Services
You can add or update certain information on pages such as those
referenced in What Information Can I Access?
When you update information, we usually keep a copy of the
prior version for our records If you do not want to receive e-mail or other
communications from us, please adjust your Customer Communication
Preferences. If you don’t want to receive in-app notifications from us, please
adjust your notification settings in the app or device
If you do not want to see interest-based ads, please adjust
your Advertising Preferences. The Help feature on most browsers and
devices will tell you how to prevent your browser or device from accepting new
cookies or other identifiers, how to have the browser notify you when you
receive a new cookie or how to block cookies altogether. Because cookies and
identifiers allow you to take advantage of some essential features of Sleepowell
Services, we recommend that you leave them turned on. For instance, if you
block or otherwise reject our cookies, you will not be able to add items to
your Shopping Cart, proceed to Checkout, or use any Services that require you
to Sign in. For more information about cookies and other identifiers, see
our Cookies Notice. If you want to browse our websites without linking the
browsing history to your account,
you may do so by logging out of your account here and
blocking cookies on your browser.
You will also be able to opt out of certain other types of data
usage by updating your settings on the applicable Sleepowell website (e.g., in
“Manage Your Content and Devices”), device, or application.
For more information click here. Most non-Sleepowell
devices also provide users with the ability to change device permissions (e.g.,
disable/access location services, contacts). For most devices, these controls
are located in the device’s settings menu. If you have questions about how to
change your device permissions on devices manufactured by third parties, we
recommend you contact your mobile service carrier or your device manufacturer.
If you are a seller, you can add or update certain information
in Seller Central , update your account information by accessing
your Seller Account Information, and adjust your e-mail or other
communications you receive from us by updating your Notification Preferences.
Are Children Allowed to Use Sleepowell
Services?
Sleepowell does not sell products for purchase by children. We
sell children’s products for purchase by adults. If you are under the age of 18
years, you may use Sleepowell Services only with the involvement of a parent or
guardian.
Conditions of Use, Notices, and
Revisions
If you choose to use Sleepowell Services, your use and any
dispute over privacy is subject to this Notice and our Conditions of Use,
including limitations on damages, resolution of disputes, and application of
the prevailing law in India. If you have any concern about privacy at Sleepowell,
please contact us with a thorough description, and we will try to
resolve it. Our business changes constantly and our Privacy Notice will change
also. You should check our websites frequently to see recent changes. Unless
stated otherwise, our current Privacy Notice applies to all information that we
have about you and your account. We stand behind the promises we make, however,
and will never materially change our policies and practices to make them less
protective of customer information collected in the past without the consent of
affected customers.
Examples of Information
Collected
Information You Give Us When
You Use Sleepowell Services
You provide information to us when you: search or shop for
products or services in our marketplace; add or remove an item from your cart,
or place an order through or use Sleepowell Services; download, stream, view,
or use content on a device or through a service or application on a device;
provide information in Your Account (and you might have more than one
if you have used more than one e-mail address or mobile number when shopping
with us) or Your Profile; talk to or otherwise interact with our
Sleepowell Voice service; upload your contacts, including access to mobile
device contacts for certain services; configure your settings on, provide data
access permissions for, or interact with an Sleepowell device or service;
provide information in your Seller Account, Restaurant Central Account, Service
Provider Account, or any other account we make available that allows you to
develop or offer software, goods, or services to Sleepowell customers; offer
your products or services on or through Sleepowell Services; communicate with
us by phone, e-mail, or otherwise; complete a questionnaire, a support ticket,
or a contest entry form; upload or stream images, videos or audio or other
files while using Sleepowell Services; use our services such as Prime Video;
compile Playlists, Watch lists, Wish Lists or other gift registries;
participate in Discussion Boards or other community features; provide and
rate Reviews; specify a Special Occasion Reminder; or employ Product
Availability Alerts, such as Available to Order Notifications.
As a result of those actions,
you might supply us with such information as:
identifying information such as your name, address and phone numbers;
payment information; your age; your location information; your IP address;
people, addresses and phone numbers listed in your Addresses; e-mail addresses
of your friends and other people; content of reviews and e-mails to us; the
personal description and photograph in Your Profile; voice recordings when
you speak to Alexa; images, videos and other content collected or stored in
connection with Sleepowell Services; information and officially valid documents
regarding identity and address information, including PAN numbers; credit
history information; corporate and financial information; and device log files
and configurations, including Wi-Fi credentials, if you choose to automatically
synchronize them with your other Sleepowell devices.
Automatic Information
Examples of the information we collect and analyze include: the
internet protocol (IP) address used to connect your computer to the internet;
login, e-mail address, and password; the location of your device or computer;
content interaction information, such as content downloads, streams, and
playback details, including duration and number of simultaneous streams and
downloads, and network details for streaming and download quality, including
information about your internet service provider; device metrics such as when a
device is in use, application usage, connectivity data, and any errors or event
failures; Sleepowell Services metrics (e.g., the occurrences of technical
errors, your interactions with service features and content, your settings
preferences and backup information, location of your device running an
application, information about uploaded images and files such as the file name,
dates, times and location of your images); version and time zone settings; purchase
and content use history, which we sometimes aggregate with similar information
from other customers to create features like Sleepowell Bestsellers; the
full Uniform Resource Locator (URL) clickstream to, through, and from our
websites, including date and time; products and content you viewed or searched
for; page response times, download errors, length of visits to certain pages,
and page interaction information (such as scrolling, clicks, and mouse-overs);
phone numbers used to call our customer service number; and images or videos
when you shop in our marketplace using Sleepowell Services. We may also use
device identifiers, cookies, and other technologies on devices, applications,
and our web pages to collect browsing, usage, or other technical information.
Information from Other Sources
Examples of information we receive from other sources include:
updated delivery and address information from our carriers or other third
parties, which we use to correct our records and deliver your next purchase or
communication more easily; account information, purchase or redemption
information and page-view information from some merchants with which we operate
co-branded businesses or for which we provide technical, fulfillment,
advertising or other services; information about your interactions with products
and services offered by our affiliates; search results and links, including
paid listings (such as Sponsored Links); information about internet-connected
devices and services linked with Sleepowell; and credit history information
from credit bureaus, which we use to help prevent and detect fraud and to offer
certain credit or financial services to some customers.
Information You Can Access
Examples of information you can access through Sleepowell
Services include: status of recent orders (including subscriptions); your
complete order history; personally identifiable information (including name,
e-mail, password, and address book); payment settings (including payment method
information, promotional certificate, and gift card balances and 1-Click
settings); e-mail notification settings (including Product Availability Alerts,
Delivers, Special Occasion Reminders and newsletters); recommendations and the
products you recently viewed that are the basis for recommendations (including
Recommended for You and Improve Your Recommendations); shopping lists and gift
registries (including Wish Lists); your content, devices, services, and related
settings, and communications and personalized advertising preferences; content
that you recently viewed; voice recordings associated with your account; Your
Profile (including your product Reviews, Recommendations, Reminders and
personal profile); If you are a seller, you can access your account and other
information, and adjust your communications preferences, by updating your
account in Seller Central .If you are a restaurant, you can access
your account and other information, and adjust your communication preferences,
by updating your account in Restaurant Central; If you are a service provider
listing on our Service Provider Network, you can access your account and other
information, and adjust your communication preferences, by updating your
account in Service Provider Central;
Grievance Officer
Please find below the details of the grievance officer: Name:
Manisha Khandelwal Designation: Grievance officer e-mail PDF:
support@Sleepowell.in Fax: 090 – 39956502 Address: Sleepowell, Nos. 11 to 15,
W-11 Ground Floor Near Jeen Mata Mandir Doomoli Khurd, Jhunjhunu, Rajasthan
333516 India. For details regarding grievance readdress mechanism, please visit
our Conditions of Use available here. Click here to report
infringement. Click here to report issues with orders, delivery or
sellers. Click here for customer support. The Grievance Officer is
identified above pursuant to the provisions of applicable laws including but
not limited to the Information Technology Act, 2000 and the Consumer Protection
Act, 2019, and the Rules enacted under those laws.
